Support
Get help with our apps
Support is handled directly by the studio. Email us and we will reply as quickly as we can, usually within two business days.
Email: [email protected]
Hours: Monday to Friday, 9:00 am to 5:00 pm Eastern Time
Using Crosscheck? Crosscheck has its own support. Write through crosscheckmed.com/contact or to [email protected]. Privacy and data requests for Crosscheck go to [email protected].
What to include
To help us resolve an issue on the first reply, include:
- The name of the app (Crosscheck Duty or Crosscheck) and, if you know it, the version number from the app's settings screen.
- Your device model and operating system version (for example, iPhone 15 on iOS 19, or Pixel 9 on Android 16).
- What you were doing when the problem happened, and what you expected to happen instead.
- A screenshot, if the problem is visible on screen.
Our apps
| App | What it does | Platforms | Status |
|---|---|---|---|
| Crosscheck | FAA medical tracker and free FAA tools for pilots | Web; iPhone, iPad and Android to follow | Live at crosscheckmed.com |
| Crosscheck Duty | Part 117 and §121.467 duty and rest calculator for airline crews | iPhone, iPad, Android | Coming soon |
Crosscheck Duty has its own support page and privacy policy.
Account and data requests
To request a copy of your data or to have your data deleted from an app, email us from the address associated with your account, if any, and tell us which app the request is for. See our Privacy Policy for details on what we collect and how it is handled.
Refunds
Purchases made through the App Store or Google Play are processed by Apple or Google. Refund requests for those purchases must go through the store where the purchase was made. Crosscheck plans bought on crosscheckmed.com are managed on Manage my plan in your Crosscheck account. If you need help finding the right place, email us and we will point you to it.